Service
Service Process
Product Application
01.
High purity raw materials:
- Using high-quality kaolin with a whiteness of ≥ 85 degrees to ensure a delicate and impurity free body
- Glaze meets the EU EN 15771 standard, with lead and cadmium leaching levels below 0.5mg/L
02.
Numerical Control Forming Technology:
- Fully automatic hydraulic forming machine, with a dimensional accuracy of ± 0.3mm (industry standard ± 1mm)
- Support non-standard customization (200-1500mm irregular size)
03.
Nano scale glazing:
- Imported enamel spraying robot from Italy, thickness error ≤ 0.1mm
- Optional matte/glossy/special texture
04.
1280 ℃ constant temperature kiln firing:
- German electric controlled shuttle kiln, temperature difference within ± 5 ℃
- Burning cycle of 18 hours, density ≥ 2.4g/cm³
05.
6 quality inspection processes:
- Light transmittance testing of the blank ；Size laser scanning ；Comparison of Glazed Color Difference Meter
- Load bearing test；Drainage performance testing；Final visual inspection
06.
15 year limited warranty:
- Glaze cracking/peeling: free replacement
- Non human damage: Lifetime technical support
BYQ after-sales service commitment
We are committed to providing efficient and professional after-sales support to our customers, ensuring a full lifecycle user experience for our products. Here are our after-sales service guidelines:
01. After sales response mechanism
24-hour rapid response
After the customer submits their after-sales requirements, a solution will be provided within 24 hours (working days/holidays are open)
Urgent issues can be directly directed to the local service hotline in Mexico
Multi-Language Support
Professional customer service teams in English, Spanish, and Chinese
02. Quality assurance service
15 year glazed surface warranty
Coverage: Glaze cracking, peeling, and color deviation exceeding the standard (not caused by human damage)
Solution: Free replacement of new products or proportional refund
Lifetime technical support
Provide product installation, maintenance, and adaptation consultation (remote guidance or on-site service)
